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What Governs Your fuji99 Account

Your use of fuji99 is subject to these terms and the laws of your eligible region — access and participation depend on whether online gaming is permitted under your local law.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket payment termsData handling and retentionContact and dispute paths
fuji99 What Governs Your fuji99 Account
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, a transaction dispute, or a request to close your account and retrieve your wallet balance, our support team handles all three. Reach out through any of the channels below and include your registered mobile number and the relevant transaction reference so we can act quickly.

Team online

Live Chat

Available directly inside the fuji99 lobby — start a chat session and select the Account or Legal topic from the menu.

Email Support

Send your query to our support address with your account ID and a clear description of the legal or transaction issue.

Help Centre

The Help Centre covers account verification steps, payment dispute procedures, and how to submit a formal account closure request.

DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — registration details, wallet transaction records, and session history — is stored securely and used only to operate your account and meet our compliance obligations. We do not sell your personal data to third parties. You can request a copy of the data we hold or ask for your account to be closed and your data deleted by contacting support with your registered mobile number.

Data Retention

We keep transaction records for the period required by applicable law. Once that period passes, records are deleted from active systems on a rolling schedule.

Cookie Use

Cookies on fuji99 track session state and payment flow only — we do not use third-party advertising cookies or share browsing data externally.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP; our team will never ask for it.

Data Requests

To access, correct, or delete your data, contact support with your account ID. We aim to respond to data requests within a reasonable timeframe under applicable law.

Common Questions About These Terms

Below are the questions we hear most often about account conditions, data rights, and how local law affects your access.

Access depends on your local law. If online gaming is prohibited in your jurisdiction, these terms do not override that restriction. Check your local regulations before opening an account.

Contact support within 30 days of the transaction, provide your registered mobile number and the transaction reference, and we will investigate and respond through the same channel.

We hold your registration details, the mobile wallet numbers linked to your account, and your transaction history. You can request a full copy by contacting support with your account ID.

Submit a closure request through live chat or email. After identity verification, your remaining balance is returned via the bKash, Nagad, or Rocket number on your account.

Yes. We post an update notice on the platform when terms change. Continuing to use your account after the notice date means you accept the revised conditions.

Formal queries should go to our support email with the subject line marked as a legal matter. Include your account ID and a clear description so it reaches the right team promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.